Terms and conditions - Northern Lights Tromsø

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Sales and payment
The terms apply to the sales made in the online shop of Northern Lights Tromsø AS. The Northern Lights Tromsø online shop sells activity services for consumers, companies, and organisations.

In the Northern Lights Tromsø online shop you can pay by using a valid credit card. When making an online shop reservation, the customer must always pay the entire price of the product by using a credit card. The price includes the products or services listed on the product card. The price can vary according to the time of reservation. The additional services that can be reserved together with the product are priced separately. Any reservation of additional services is binding.

The reservation is confirmed when the total price of the product has been paid. After the customer has paid the reservation fee, the online shop shall send the customer the reservation confirmation, the reservation information, and the terms of reservation to the e-mail address provided by the customer.

If the customer does not receive the reservation confirmation, the reservation has not been registered. The customer must store the reservation confirmation for possible later use (e.g. for insurance and liability matters). If the reservation should fail, the customer must contact the vendor as soon as possible to correct the situation. The vendor cannot guarantee that the item will still be available for reservation.

The cancellation must always be made in writing and e-mailed to Northern Lights Tromsø, regardless of the method of

15-7 days: 50% refund.
7 days and less: no refund.

General terms of contract concerning program services
Prices of services and the program descriptions are presented in the product-specific descriptions in the online shop. The prices include VAT.

Safaris shall be subject to change due to weather conditions and the program content may vary as well. The service provider reserves the right to change the price, duration, and program of the safaris without prior notice.

Motor insurance
Motor vehicles used in the program are covered by motor insurance.

Personal travel insurance                                                                                                                                                        
Check your travel insurance coverage concerning damages.

Changes in prices
Northern Lights Tromsø AS reserve the right to correct any possible pricing errors. VAT shall be charged in accordance with the current taxation regulations.

The terms are binding for both parties after the customer has made the payment stated in the terms of contract. The law governing these terms is Norwegian law. If any possible disagreements cannot be resolved by negotiation, they shall be resolved in the Troms District Court.

Northern Lights Tromsø AS

Stakkevollveien 41, 3 etg
9010 Tromsø

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